We are committed to ensuring your satisfaction with every Volkano product. If you are not completely satisfied with your purchase, please review our return policy guidelines below.
General Return Conditions
Volkano will not accept any items for credit if the packaging is incomplete. This includes the original box, accessories, manuals, warranty cards, and all other documentation—everything must be returned exactly as received. Defective items may be returned for refund or replacement, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, all items must be in their original condition, including the packaging, manuals, warranty cards, and accessories. Unopened goods returned within 14 days of purchase will be eligible for a refund, excluding transport or shipping costs. Returns must be made at the customer’s expense, including any shipping or courier charges.
Special Conditions and Exclusions
Custom or special orders, as well as certain hardware items, may be eligible for credit only, not refund or replacement. Consumable items, such as batteries and filters, are non-refundable and cannot be returned. Goods not in their original packaging will incur a 20% handling fee if returned within 14 days of receipt. If items are returned without the complete package, including all accessories and documents, no credit or refund will be issued.
Important Notes
All return shipments must be securely packed to prevent damage during transit. Returns must include a copy of the original invoice or proof of purchase. We strongly recommend using a trackable courier service when shipping returns.